This article outlines the essential hardware, software, and internet specifications needed to access and navigate our platform effectively. Following these recommendations will help you avoid technical interruptions and provide the best digital experience. Additionally, for troubleshooting tips, please refer to this article.
Operating System & Browser
Operating Systems
- Windows: Windows 10 or later
- macOS: macOS 14 or later
Supported Browsers
- Google Chrome (147.0, 146.0)
- Mozilla Firefox (149.0, 148.0)
- Microsoft Edge (146.0, 145.0)
- Safari (26.4, 18.x)
Note: Using the two most recent stable browser versions are strongly recommended for security, compatibility, and performance.
Internet Connection
A stable internet connection is required for optimal performance.
- Minimum: 5 Mbps (may result in possible buffering or lower quality playback)
- Recommended: 10+ Mbps (high-quality, stable video playback)
Note: The video player automatically adjusts playback quality based on available bandwidth. Users may manually adjust quality settings via the player controls.
Browser & System Settings
To ensure full functionality, please ensure the following settings are met; otherwise, functionality may be affected such as problems with logging in, content not loading, and/or video playback failures.
- Cookies: Must be enabled
- JavaScript: Must be enabled
- Extensions: Disable extensions that block cookies, scripts, or media playback
- Pop-up blockers: May need to be disabled for certain features
Security & Network Considerations
- Ensure your network allows streaming and downloading of video content.
- Corporate or school networks may restrict access; contact your network administrator if issues occur.
- For best performance, avoid restrictive VPNs or filtering tools that may interfere with media delivery.
Device & Display Support
Infobase products have been tested across a range of devices and screen sizes to function on desktops, tablets, and mobile devices. Users accessing the platform outside the supported devices or screen resolution ranges may experience layout inconsistencies or reduced usability, as these configurations are not fully tested or optimized.
Supported Devices (*see complete list of devices below)
- Desktop and laptop computers
- Tablets (iOS and Android)
- Mobile devices (iOS and Android)
Screen Resolution Guidelines (*see complete list of devices below)
- Desktop range: 1024 × 768 up to 1920 × 1080
- Tablet range: 768 × 1024 up to 1024 × 1366
- Mobile range: 360 × 640 up to 430 × 932
| Desktop / Laptop | ||||
| Screen Type | Resolution | |||
| Small laptop | 1024 × 768 | |||
| Standard laptop | 1366 × 768 | |||
| HD Desktop | 1440 × 900 | |||
| Full HD | 1920 × 1080 | |||
| 2K / Large monitors* | 2560 × 1440 *outside supported range | |||
| 4K screens* | 3840 × 2160 *outside supported range | |||
| Tablets | ||||
| Device | Resolution | |||
| iPad Mini | 768 × 1024 | |||
| iPad Air | 820 × 1180 | |||
| iPad Pro 11" | 834 × 1194 | |||
| iPad Pro 12.9" | 1024 × 1366 | |||
| Samsung Galaxy Tab | 800 × 1280 | |||
| Mobile Devices | ||||
| Device | Resolution | |||
| iPhone SE | 375 × 667 | |||
| iPhone 12 / 13 / 14 | 390 × 844 | |||
| iPhone 14 Pro Max | 430 × 932 | |||
| Samsung Galaxy S8+ | 360 × 740 | |||
| Samsung Galaxy S20 Ultra | 412 × 915 | |||
| Pixel 5 | 393 × 851 | |||