Below are some commonly asked questions regarding the product upgrade announcement. If your question is not answered on this document, please reach out to our support team (productsupport@infobase.com).
How will I know when the preview is available for our account or if our account has been upgraded?
Your account’s primary contact in our records will receive an email notification from Infobase with a link to the preview environment available via the Admin Portal when it becomes available, and when your account has been upgraded. To confirm or update the primary contact, please see your Admin Portal contacts page or reach out to Infobase support.
Do URLs need to be updated?
Although the URL format has changed with the upgraded experience, a robust redirect strategy comes with the platform upgrade services, giving peace of mind that critical workflows have time to transition to modified URL structures and patterns. As a best practice, we recommend updating any direct links you have to your Infobase product(s) such as links used in A-Z lists. The redirects will operate for an indefinite period of time so there is an ample window in which to make URL changes.
Has the help center location changed?
Yes! For products that have migrated to the new platform, any relevant documentation is now found in the new help center. Be sure to update any help links to this help center so that screen shots and features can be readily available to your end users.
Do I need to update my remote authentication information, such as EZ Proxy or OpenAthens?
We are adding the URL https://access.infobase.com to the workflow, so accommodations may need to be made for that new URL.
- EZ Proxy users: Customers with OCLC-hosted EZ Proxies will already have their proxy stanza updated automatically. Otherwise if self-hosted, you will need to add the newest stanza, which can be found on the OCLC site here.
- OpenAthens users: No action should be necessary; if any issues are encountered, please reach out OpenAthens support at support@openathens.net.
- Other methods: Please contact us at productsupport@infobase.com for any further questions.
Will the LTI information change?
Yes; the new platform is built with the LTI 1.3 industry standard integration which is a new offering for our products. Automatic, dynamic, and manual registration are available (depending on the LMS). More details on setting up this technology can be found here.
Existing content that was embedded using LTI 1.1 should continue to work indefinitely via link redirects, but we encourage you to update these using the LTI 1.3 connector as soon as possible to end your use of the outdated 1.1 standard.
Does my institution/organization need to create new user accounts?
No; the generic admin/user accounts as well as the personal user accounts will be migrated into the platform, along with any saved content or segments they have created previously.
Is there a fee to upgrade to the new platform?
No; there is no fee for upgrading your account to the upgraded Infobase Platform. This is an enhancement that our team is providing to you at no additional cost.
When will updated VPATs be available for the new platform?
The updated VPAT which provides you with the current accessibility compliance of the upgraded platform can be found in the Accessibility Statement for the Infobase Platform.
I upgraded, now where do I find more help center articles on how to use the platform?
Our Infobase team has built several articles to guide you throughout the new experience; find these in our folders for Using the Platform and Admin Functions.
I missed the webinar; is there a video I can watch?
Yes; please find our recent webinars here and select the one relevant to your institution.
Where are the product usage boosters found?
Product-specific usage boosters will continue to be offered via the Admin Portal. Look for the Usage Boosters button in the Infobase Platform resource placard.
Products that have been released on the Infobase Platform as of June 2026:
*Please note that not every account with the below subscriptions have been transitioned, as the rollout is in planned stages. Please reach out to productsupport@infobase.com with any questions.
- Access Video On Demand
- Bloom's Literature
- Classroom Video On Demand
- Credo Reference and Credo Source
- Films On Demand
- Health Reference Center
- History Databases (American History, African American History, American Indian History, Ancient and Medieval History, Issues & Controversies in History, Modern World History, World Religions)
- Issues & Controversies
- Polling the Nations
- Science Center (Science Online, Today's Science)
Products that have not yet been released on the Infobase Platform:
- Feature Films for Education/Criterion on Demand
- Infobase eBooks
- Just for Kids
- Learn360
- The Mailbox Plus
- InfoLaunch
- InfoLaunch Elementary
- World News Digest
- World Geography and Culture Online
Products that will not be released on the Infobase Platform:
- Chelsea House Biographies
- Credo InfoLit
- Curriculum Resource Center
- Ferguson's Career Guidance
- ILC (Infobase Learning Cloud)
- Writers Reference Center