To update your IP information, submit a request to productsupport@infobase.com.
IP-based authentication is designed to give users direct access to an institution's platform, bypassing the username and password login. If an institution has a static IP address or range of IP addresses through which it connects to the Internet, IP authentication can provide easy and secure access from on-campus to all authorized content and the full feature set of our platform.
Your institution's technical team should be able to provide a full list of your IPs. This complete list will ensure that your patrons can access Infobase resources from anywhere in the institution.
If your institution's network has IPv6 enabled, we require the IPv6 version ranges to be on file in order to authenticate you.
If we have your full IP list but you are experiencing access issues, Infobase support may ask you to visit this or a similar page on an affected computer: https://whatismyipaddress.com/ This page will return information about your network's IP, which may have been left out of the complete IP list. If the section "IPv6" has a value, please ask your technical team for the IPv6 format ranges.